x
Help
 
Membership
  • How do I register?
    For this, you can follow www.matchandtalk.com, IOS or Android apps by using your Facebook, Twitter, Google accounts. Other option is you can register by using both your e-mail adress or mobile phone number. You have to allow some requests while using Facebook, Google or Twitter accounts.
    If you want to register through your mobile number or e-mail adress, you need to fill registration form. Then confirm your password over your mobile number or e-mail adress.
  • I can't recieve confirmation password into my mobile phone?
    Please ensure that you have entered the right number. If the problem still remains even you are entering the correct country code and number, you have to specify your number with country code and open a ticket to support@matchandtalk.com.
  • How can I update my profile?
    Follow, Menu>Settings>Update my Profile steps. Updating your informations will make it easier to find a friend.
    From updating section, you can change these details;
    - Your interest gender,
    - Your Location,
    - Your interests,
    - Date of birth
  • How can I add my profile photo?
    Statistically, a member with photos has more chance considering a non- photo member. For this reason it is important to upload a photo of you. After signing in, you can follow Menu>Settings>Update my Profile steps. Added photos will be delivered to our admins for evaluation.
    You need to be aware of these criterias;
    1-
  • About me description has declined. Why?
    As Matchandtalk Team, we care your comfort. If your profile or description contains any abuse, insulting or inappropriate content, we refuse your update requests or delete some informations. Besides, we do not accept sharing mobile numbers and user details in any toher platforms. These details are not suitable for the purpose of Matchandtalk.
  • I forgot my password, what shall I do?
    Please click on "i forgot my password" link to get new passowrd. After, you have to enter your mobile number or e-mail adress to request a new one. We will send a new password to your e-mail adress or mobile phone.
  • Is it possible to open multiple accounts with the same phone number or e-mail adress?
    No, it is not possible. You are able to create one membership with your mobile number and e-mail adress.
Settings
  • What are Line/Message/Listing Settings? How can I adjust them?
    If you want to connect with people in Matchandtalk via camera or voice, you need to adjust some settings in Voice or Video Call Status. It's all up to you. You can turn off your status, when you are not available or turn on your status when you are ready to chat.
    If you don't want to recieve any messages, you can set your message status by choosing turn off your Message Status.
    If you do not want to be listed in member's listing page, you can set your listing status by choosing turn off your Listing Status.
Voice/Camera Call Settings
  • How can I originate a call?
    You are able to list online members. Firstly, you have to find an appropriate member by searching their profile and press their Microphone or Camera icons. The call will start depending on a member's availability. For a visual call, you need to use "Camera", for a voice call, you may use "Microphone" icons.
    You have to be sure that you are using latest versions of Google Chrome, Firefox or Internet Explorer for Camera call over Web site. Calls supports by WebRTC extension. When first call starts, you need to follow some steps to set up an extension. If there is going to be a problem occures after completing an extension, you take a screenshot of the error and open a ticket to support@matchandtalk.com or fill the Help Form.
  • How can I send a gift?
    You can catch a member's attention by sending a gift and express yourself better.
    To send a gift, visit a member's profile and click on gift icon. Choose the best gift and send it.
    You are able send a gift during the speech. You can click to gift icon on the call screen, choose the gift in pop-up page and send it.
    After click to send button, we will send a notification to opposite side. A coin which equals to same value as gift will be deducted from your account.
  • How do I block a member?
    If you don't want to recieve a call, message or like from certain members, you may use "Block" icon on their profile.
Matchandtalk Plus and Purchasing Transactions
  • What does Matchandtalk Plus means?
    To send a message unlimited, you will need to upgrade your account to Matchandtalk Plus.
    You can text unlimited messages to members and answer them by Matchandtalk Plus.
    Choose the affordable package for you and start texting and originating a call from Voice/Camera.
  • What does coin mean?
    We load you 5 coins of bonus during the registration. These coins are for Voice/Camera call. You have to buy more coins, if you will decide make more calls.
    You can buy these coins safely and with an adventigious prices from our Web site, Apple Store or Google Play Store.
  • About tariffs?
    Camera call/1,5 Coin per Min
    Voice call/1 Coin per Min
    Gifts will be deducted from your account with the same value.
  • How do I buy a coin?
    You can buy a coin from your credit card over in app purchases of Google Play or Apple Store and Web site. Coins will be reflected to your account immediately.
    To buy a coin over Web site;
    By signing in, follow Menu>Buy a coin steps. Choose the suitable package and enter credit card details.Load a coin into your account. You have ensure of the permission for credit card processes to buy something from electronic commerce or shopping. If the problem occures, you will fill a Help form to get a support about the matter. We will solve your problem as soon as possible.
    To buy a coin over App Store or Google Play;
    By signing in, follow Menu>Buy a coin steps. Choose the suitable package and enter your account's information. You can buy a coin by choosing a method which Google Play or App store offers you.
    If the problem occures while buying a coin, you may fill a Help form to get support about the matter. We will solve your problem as soon as possible.
  • Am i able to refund these coins?
    Coins in Matchandtalk are not refundable. You may use rest of coins in upcoming calls.Coins in Matchandtalk are not refundable. You may use rest of coins in upcoming calls.
About Earning System
  • How do I earn with Matchandtalk?
    You earn diamond, gift and gemstone as long as you answer incoming calls over Matchandtalk. Then, you are able to convert these into money. All you have to do is, keep your Voice/Video status on and let people reach you.

    Video Call: 1 Diamod / Minute
    Audio Call: 1 Gem / Minute

    1 Diamond: $ 0.15
    1 Gem: $ 0.10
    1 Gift: $ 0.15
  • How will I follow my earnings?
    You can follow your earning coins by signing in;
    Following Menu>Records steps.

    In this section you can follow the earned diamonds, gemstone and gift amounts and their currency equivalents. For details, you can see the conversation details by following Menu> History step.
  • How will I get paid?
    You can send or withdraw your earnings into your identified bank accounts. Your money will be paid to you in 24 hours.
  • How do I cancel my membership?
    You can cancel your membership by following Settings Menu and over there click on "Delete Acount" link. Before canceling your membership, you may ask us about your problem which you came across and maybe we will solve your issue quickly and resume your membership. For this, you can fill the Help Form or send a tciket to support@matchandtalk.com.
  • How can I block a member, if I do not want to recieve messages and calls?
    To block a member, please visit a member's profile. Then click on the "Block" icon which shaped in a circular red.
Your help request has been received and we will answer it as soon as possible.
MatchAndTalk
Are you sure you want to do this action?